FAQs

Welcome to the HYBRID ELITE FAQ page. Here you will find answers to some of the most common questions our customers ask.

Q: How do I place an order?
A: To place an order, simply browse our online store, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout and follow the on-screen instructions to complete your order.

Q: Can I change or cancel my order after I've placed it?
A: If you need to change or cancel your order, please contact us as soon as possible at info@hybridelite.co.uk. We will do our best to accommodate your request, but please note that orders that have already been processed and dispatched cannot be modified or canceled.

Q: Do you offer tracked shipping?
A: Yes, we offer tracked delivery to all addresses within the UK mainland.

Q: Do you ship internationally?
A: Yes. Shipping costs and delivery times will be calculated at checkout based on your location.

Q: How can I track my order?
A: Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status of your delivery on the courier's website.

Q: What is your returns policy?
A: Please view our returns policy here.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as Apple Pay, Shop and PayPal.

Q: How can I contact customer service?
A: You can reach our customer service team by emailing info@hybridelite.co.uk

If you have any other questions not listed here, please get in touch.